Contact

Customer support

Contact Legend Cookhouse

For B2B order, shipping, product, accessibility, tax-exempt, reseller, or foodservice support, contact the Legend Cookhouse team.

Shipping policy

Shipping

Legend Cookhouse ships orders by UPS to the 50 U.S. states. Most orders ship within 3 business days after order placement.

Shipping timing is not guaranteed. Available shipping charges and options are shown at checkout when available.

If there is an issue with the shipping information on an order, our support team may contact the buyer before the order can be processed.

Returns and order issues

Returns, Refunds, Damaged or Missing Items

Because Legend Cookhouse sells food products, returns are restricted for safety and handling reasons. Returns are not accepted unless the item is defective, damaged, missing, or incorrect.

Inspect your order at delivery. For damaged, missing, defective, or incorrect item issues, contact support within 3 days from delivery.

Please keep the product, packaging, and photos while the issue is reviewed. For approved defective, damaged, missing, or incorrect item issues, the customer may choose a refund, replacement, or store credit.

Unopened food products are not returnable as normal buyer's remorse. Opened food products are not returnable except issue review for defective, damaged, or incorrect items. Returns due to taste preference are not accepted. Unauthorized returns are not accepted.

If a return shipment is required, our support team will provide instructions during the issue review.

Business buyer support

Tax-Exempt, Reseller, and Foodservice Support

Restaurants, caterers, food trucks, prep-line kitchens, resale buyers, and foodservice buyers can order directly through the catalog.

Use the support form for tax-exempt purchasing, reseller documentation, account questions, or foodservice order support. You do not need approval to browse or place standard B2B orders through the catalog.

Submit Tax-Exempt / Reseller Inquiry

Accessibility

Accessibility Statement

Legend Cookhouse wants its online store to be usable by customers and business buyers, including people who use assistive technologies.

If you have trouble using the website or need help accessing product, ordering, policy, or support information, contact us by email at info@legendsaucesb2b.com, by phone at (718) 848-4444, or by mail at Legend Cookhouse, 13511 Rockaway Blvd, South Ozone Park, NY 11420.

Product information

Ingredients, Allergens, and Label Review

Before ordering Legend Cookhouse products for foodservice, resale, menu testing, or customer service, review the product page and the physical product label for the item and format you plan to use.

Ingredient, allergen, nutrition, and label information can vary by product and format. The physical product label should be treated as the primary source for the product received.

Do not assume that a product is free from an allergen, dietary restriction, or certification unless that information is stated on the product label or confirmed in writing by Legend Cookhouse.

Product handling

Storage and Handling

Review the product label for storage and handling instructions for the specific item and format received.

Contact support before ordering if your kitchen, resale program, or menu documentation requires storage, handling, nutrition, or label information.

Case packs

Case Pack Information

Legend Cookhouse products may be available in case-pack or larger foodservice formats depending on the product and current storefront availability.

Before ordering, review the product page for product title, selected size or format, case quantity or unit quantity shown on the product page, price shown at checkout, current availability, and label information.